Five solid ways live chat system will increase your website lead Conversions

If you’re depending on your website for leads or sales, you might have noticed a disconcerting trend – it has become even harder to achieve lead or sales conversion. You need to formulate a different strategy to convert incoming visitors… Continue Reading

How to find the best outsourced customer service provider? (including checklist)

To serve the customer right, you need top-notch customer service. But, if managing customer interactions isn’t your strongest suit, you need to consider outsourcing customer service. You also need to balance the benefits and risks of outsourcing your customer service… Continue Reading

Everything you need to know about live chat auto-responders

If you start your live chat interactions with a solid handshake, it’ll be the live chat autoresponder message. They can warmly greet your visitors or show them a perfectly legit reason to slide with your competition. First of all, let’s… Continue Reading

Three simple tips to build an evergreen loyal following like tom cruise

From doing enthralling halo jumps in one movie to going a full-out fighter pilot, we can reasonably assume that there isn’t a movie star in the world who can beat tom cruise in doing airborne stunts. But there’s something that… Continue Reading

Professional Live chat etiquette: Comprehensive checklist to a better website experience

If a business doesn’t have the right professional live chat etiquette, you can firmly say that its doomsday clock has already started ticking. without direct face-to-face communication, the way you communicate could decide the outcome of your live chat interaction.… Continue Reading

Live chat v/s cold calling: Will live chat replace cold calling as the best pre-sales process

Let’s discuss the ultimate friendly brother-sister tussle within the pre-sales process. Actually, I’m just joking. Between live chat and cold calling, there’s a serious ongoing tug of war about which pre-sales process is more important for business success. Is live… Continue Reading

What Google gets to gain from applying manual penalty to

24x7 Live chat agents

The medical behemoth ‘’ was slapped with a manual Google penalty, which saw its traffic wiped-out by almost 99%. If you have an ear for Google SEO news, you might have come across the Google medical update that happened around… Continue Reading

What are the best channels to generate leads that convert in 2019?


Today’s marketer’s job isn’t just to acquire leads, but to generate leads that converts into paying customers in 2019 and beyond… For this, you need to discover and focus on your best lead generation channels. Let me explain. As it… Continue Reading

A beginner’s guide to designing a great customer service Experience

Like a well-written book, a great customer service experience is never purely accidental; it’s always well thought-out and proactively designed. This means you need to proactively design your customer service experience that’ll lead to the best audience engagement. In other words, you… Continue Reading