Customer service

Professional Live chat etiquette: Comprehensive checklist to a better website experience

Posted on by Prassana Kumar

Don’t you worry about how you come across to your real life customer or leads? You should take equal or more care about how your live chat interactions. So, let’s talk about having the right live chat etiquette. If a… Continue Reading →

A beginner’s guide to designing a great customer service Experience

Posted on by Prassana Kumar

Like a well-written book, a great customer service experience is never purely accidental; it’s always well thought-out and proactively designed. This means you need to proactively design your customer service experience that’ll lead to the best audience engagement. In other words, you… Continue Reading →