Customer service

Professional Live chat etiquette: Comprehensive checklist to a better website experience

Posted on by Prassana Kumar

If a business doesn’t have the right professional live chat etiquette, you can firmly say that its doomsday clock has already started ticking. without direct face-to-face communication, the way you communicate could decide the outcome of your live chat interaction.… Continue Reading →

A beginner’s guide to designing a great customer service Experience

Posted on by Prassana Kumar

Like a well-written book, a great customer service experience is never purely accidental; it’s always well thought-out and proactively designed. This means you need to proactively design your customer service experience that’ll lead to the best audience engagement. In other words, you… Continue Reading →